FAQ
What happens if you don't have my item in stock? Will I get my money refunded?
Should it happen that the online inventory has not been updated, you will receive an e-mail or SMS about this within 3 working days. The money that is reserved on your card when ordering will of course not be withdrawn. The amount is only deducted when the goods are sent.
Can I call you?
You can contact us all weekdays between 11.00 and 16.00 by telephone; 465 37 979 .
I want more information about an item, what should I do?
We try to describe our products in the best possible way on lovehandles.no . But if you have any questions, you can email us at kaja@lovehandles.no
How long does it take before I receive the goods I have ordered on lovehandles.no?
Normal delivery time to addresses in Norway is 2-4 working days. Lovehandles reserves the right that delays may occur.
If the item is not in stock, it may take longer. We will contact you if this is the case.
How long do I have the right to return?
You have a 14-day right of withdrawal. To make use of the right of return, you can either visit our store in Frogner or you can send the goods back to:
LovehandlesMadserud allé 50274 Oslo You must pay postage for the return yourself. The goods will be checked when we receive them, they must be unused and undamaged so that they can be sold as new.
Do I have the right to return goods on Sale/Outlet?
You do not have the right to return goods that have been reduced in price if you shop in a store. If you shop online, sale items can only be exchanged for other sale items. This must be exchanged no later than 14 days after you have received the item.
There is a shortage or error in an item, what do I do?
If there is a fault or damage to the handles you receive, you have the right to complain for 24 months in accordance with the provisions of the Swedish Purchase Act. This means that you can complain about errors and omissions within this period. We will pay for the return of goods.
Is there a template for attaching the handles?
On refrigerators and other long cabinet doors, we recommend making the bottom attachment 110 cm from the floor and 3-4 cm into the door, depending on the frame and design. We also use 3-4cm down from the edge of horizontal handles. If there are tall drawers without a profile, 5cm looks good. We like to put knobs and t-bars diagonally on the cabinet. We have many photos on Instagram Lovehandlesoslo where you can see how the handles are attached.
Why don't you recommend T-bars in, for example, the kitchen?
We do not recommend T-bars as they will twist with heavy use. We offer gears to minimize this, but it will still twist if the drawers/cupboards are used several times a day. Then it is better to go for a knob or a handle with two fasteners.
Which sizes should I choose?
There is no rule for which sizes you need as this is a matter of taste and preference. But we usually say size medium (length 20-25cm) on drawers that are 60cm. If the drawers are up to 80cm, we go up a size. And if the drawers are around 40cm, we recommend XS/small. For refrigerators, we often recommend XL. If the fridge is divided and has a freezer underneath, we think that large is a good size for the fridge and medium for the freezer.