Privacy statement
Introduction to the privacy policy
The online shop lovehandles.no is owned and operated by Lovehandles AS (organ. no 915 759 491), Eckersbergs gate 31, 0266 Oslo.
In our online store you can view and buy our products over the internet. When you are on lovehandles.no and use the website, you agree to the terms and conditions and this privacy policy.
About the privacy policy
This privacy policy describes how we collect and use personal data.
Lovehandels AS is the data controller for the company's processing of personal data in connection with the use of our services. This means that Lovehandels, through general manager Kaja Groth, is the data controller with responsibility and duties according to the Personal Data Act.
Contact information for the data controller:
Address: Eckersbergs gate 31, 0266 Oslo
Organization number: 915 759 491
Email: kaja@lovehandles.no
Your rights
You have the right to inspect or disclose the personal data we have registered about you and we ask you to contact us if you wish to do so. If you discover errors in the information we have stored about you, please contact us at post@lovehandles.no
If you wish to delete personal data, please contact us at post@lovehandles.no.
We will not store personal data longer than is necessary to fulfill the purpose of the processing. We cannot delete information that we are required by law to keep, for example according to the Bookkeeping Act.
We will respond to your inquiry to us as soon as possible, and at the latest within 30 days.
The purpose of using information
The purpose of processing personal data is to improve and further develop Lovehandles AS's services, so that you can have the best possible experience. We process personal data to send you relevant information and personal offers within the framework of the Marketing Act, unless you have asked us otherwise. If you do not have an active customer relationship with us, we will only send such marketing if you have given us explicit consent.
What personal data is processed
We process personal data that is needed to carry out purchases on the website and to create customer cards. This information can be linked directly to you as an individual and is, for example, name, address, telephone number, gender and e-mail address.
Information cookies
"Cookies" - or "information cookies" - are a standard technology that almost all websites use today. A cookie is a small text file that is placed in your browser's internal memory, and it enables us to keep track of what you put in your shopping cart and which items are presented, as well as providing us with statistics that we use to make our websites better for our users .
Most modern browsers (Google Chrome, Firefox, Internet Explorer, Safari, Opera, etc.) are set to accept cookies automatically, but you can choose to change the settings yourself so that cookies are not accepted. We would like to draw your attention to the fact that many websites will not function optimally if you do not accept cookies.
Like most other websites, we collect information automatically and store it in log files on our servers. This is information such as IP addresses, which type of browser you use on our pages, broadband providers (ISP), operating systems, date and time of visit, as well as some data about navigation.
The use of cookies is described in more detail here.
Statistics on the website
We use analysis tools to collect information about how the website is used, so that we can make our websites better for you who visit us on the website. For example, we measure the number of visitors, which pages are visited, how long a visit lasts. Online statistics are generated from information in de-identified and aggregated form, which means that the data cannot be identified with you as an individual, nor is it processed individually but as a group.
At lovehandles.no, we collect anonymous visitor information about visitors with Google Analytics. We do this to learn how the website is used to optimize the website for our customers.
Use of our services
In order to make a purchase on the website, we need information from you so that we can fulfill the purchase agreement with you. We register what you have bought and your IP address.
Click and collect is a service where users on the website can keep goods in a physical store. Here we process information about name, telephone and email in order to communicate with the user.
Your information
When purchasing goods on lovehandles.no, you must register your name, address, valid e-mail address and postcode. The information is stored with us.
We send out newsletters via Klaviyo. We only send out newsletters to customers who have given us permission to communicate with them via email. If you have received newsletters from us, and no longer wish to receive them, you can unsubscribe by clicking on the link in the newsletter or by sending us an e-mail to post@lovehandles.no
Even if you unsubscribe from our newsletter, your e-mail and telephone number will still be stored in our customer register, unless you want it to be deleted and contact post@lovehandles.no.
Where is the personal data obtained from?
We collect personal data from you directly when you create a customer card or carry out a transaction on the website. Providing personal information is voluntary and you can withdraw your consent at any time by deactivating this in your customer account at lovehandles.no or by sending us an email to post@lovehandles.no
Sharing of personal data
In principle, we do not share personal data with other actors, but we have partners who need some information to perform services. We use payment solutions from Klarna and Vipps, which require certain information to carry out the transaction. By using the payment solutions, you accept the terms from the payment intermediary and our terms of purchase. We do not store your card number. All card transactions and payment transactions take place externally with authorized suppliers.
Helthjem and Postnord transport the goods from us to you. When you order goods from us, you commit to Helthjem and Postnord's terms and conditions and our purchase terms. Here you will find our terms of purchase.
About security of personal information
We take your privacy seriously. For us, it is important that you have confidence that we store and process personal data in a safe and secure manner. We have therefore entered into data processing agreements with our third-party actors. These data processing agreements regulate how third parties can process data that is made available to them. The agreements state that a third-party actor may only process personal data on Lovehandles' behalf and for a defined purpose.
Complaints
If you believe that our processing of personal data is not in accordance with what we have described here or that we are in breach of privacy legislation in other ways, you can complain to the Norwegian Data Protection Authority.
You will find information on how to contact the Norwegian Data Protection Authority on the Norwegian Data Protection Authority's website: datatilsynet.no .
Changes
Should there be a change to our services or changes to the regulations on the processing of personal data, this may result in changes to the information you have provided here. If we have your contact details, we will make you aware of these changes. Otherwise, updated information will always be readily available on our website.
Klarna
In order to be able to offer you Klarna's payment solutions, we may transfer your personal information at checkout in the form of contact and order details to Klarna, so that Klarna can assess whether you qualify for their payment solutions and to tailor these payment solutions to you. Your transferred personal data will be processed in line with Klarna's own privacy statement .